Return, Refund & Exchange

Last updated: 2026

Thank you for shopping with Pooch and Tails. We value your trust and aim to provide the best quality products. Please read our Return, Refund & Exchange Policy carefully.

1. Returns

We accept returns under the following conditions:

  • Products must be returned within 7 days of delivery

  • Items must be unused, unwashed, and in original condition

  • Original packaging, tags, and invoice must be included

🚫 Returns will not be accepted for:

  • Used or damaged products

  • Products returned after the return window

  • Items purchased during clearance or sale (unless damaged or defective)

2. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

  • Shipping charges (if any) are non-refundable

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after confirmation.

3. Exchanges

We offer exchanges in case of:

  • Size issues

  • Defective or damaged products

  • Wrong item received

📦 Exchange requests must be raised within 7 days of delivery.

If the requested replacement is unavailable, you may choose:

  • A refund, or

  • A store credit of equal value

4. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of delivery

  2. Share clear images or videos of the issue

  3. Our team will verify and arrange a replacement or refund

5. How to Request a Return / Refund / Exchange

To initiate a request, please contact us:

📧 Email: [your email]
📞 Phone: [your phone number]
🕒 Support Hours: [Your working hours]

Include:

  • Order ID

  • Reason for return/refund/exchange

  • Images (if applicable)

6. Shipping for Returns

  • Return shipping costs may be borne by the customer unless the product is defective or incorrect

  • We recommend using a trackable courier service

7. Cancellation Policy

  • Orders can be cancelled before dispatch

  • Once shipped, cancellations are not allowed

8. Policy Updates

We reserve the right to modify this policy at any time. Changes will be updated on this page.